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Deliveries and
Returns
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LOGUSS The Fashion Mantra is committed to ensuring your satisfaction with any merchandise
you have ordered from us.
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At LOGUSS The Fashion Mantra we offer an EASY 7-DAY EXCHANGE
policy. If you are not entirely satisfied with your purchase, you may exchange most
items bought from LOGUSS.IN.
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In the unlikely event that any merchandise you have ordered from us is not received
in good condition, is damaged or defective, or if merchandise delivered is different
from what you had expected, you may return the merchandise unused, and in the same
condition as you received it, in its original packaging along with original tags,
for an exchange, within 14 days from the date on which these goods are delivered.
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Any exchanges at Loguss The Fashion Mantra stores, or through courier, must be accompanied
by the original sale invoice , which is shipped along with the products. We will
not be able to accept returns which are not accompanied by the relevant original
sales invoice.
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Before accepting delivery of any merchandise, please ensure, that the packaging
has not been damaged or tampered with. If you believe that the merchandise
is not in good condition, or if the packaging is tampered with or damaged, before
accepting delivery of the goods, please refuse to take delivery of the package,
and call our Customer Care at +91-141-5104093 or e-mail us at sales@loguss.in, mentioning
your order reference number. We shall make our best efforts to ensure that a replacement
delivery is made to you at the earliest.
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While we shall make our best efforts to ensure that you are fully satisfied with
any merchandise you order from Loguss.in, for hygiene and other reasons we shall
be unable to accept returns or exchanges of fragrances, cosmetics, sunglasses, innerwear
(under garments), swimwear, gift vouchers, watches, mobile phones/ MP3 players,
Movies, Music, Gaming CD's and any made to order or altered merchandise.
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In the event you return any item which is delivered to you in damaged/defective
condition, we will also adjust the shipping charges applicable to that item, if
we are unable to exchange or replace the item. The replacement item will be shipped
to you at no additional shipping charge.
The items need to be shipped at “LOGUSS THE FASHION MANTRA” SHOWROOM NO. 113-115,1st
FLOOR, CITY PULSE MALL, NARAYAN SINGH CIRCLE, TONK ROAD, JAIPUR – 302004, RAJASTHAN,
INDIA.
PH - +91-141-5104093
MOB - +91- 9829262615/062615/062656
Exchange at Loguss The Fashion Mantra stores:
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Most items are returnable in our stores, to check which items cannot be returned
in our stores please call our customer care on +91-141-5104093. You may visit any
Loguss The Fashion Mantra store in India, and exchange the merchandise in unused
condition, along with the original sale invoice.
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If you return any merchandise purchased on LOGUSS.IN at any Loguss The Fashion Mantra
store, you shall be issued a Loguss The Fashion Mantra credit note against receipt
of the merchandise, which may be redeemed against any purchases of an equivalent
amount from any Loguss The Fashion Mantra store within 6 months.
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Please note that the original Loguss The Fashion Mantra credit note must be produced
while redeeming against any purchases. We shall not be responsible in the event
the original credit note is misplaced or destroyed.
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The Loguss The Fashion Mantra credit note can only be used to pay for purchases
at Loguss The Fashion Mantra stores, and cannot be redeemed against purchases made
on LOGUSS.IN.
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The issue of the Loguss The Fashion Mantra credit note, to the person returning
the merchandise, against the returned merchandise shall be sufficient discharge
to Loguss The Fashion Mantra for the return of the merchandise, regardless of whether
the payment for the original purchase was made by credit card, e-gift voucher or
through any other means.
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Most items such as jewellery merchandise can only be returned through
courier collection process within 7 days.
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PLEASE CALL AT +91-141-5104093 OR MAIL US AT
Sales@Loguss.in if you have any queries or concerns
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